Lyrin Privacy Statement

1. What Types of Information Do We Collect?

We collect various types of information about users of the Services, such as the following:

• Name
• Contact details, such as email address, username and log-in credentials, if you create an account with us
• You may have the option of using your account with certain third-party platforms (such as Google or Apple) to log into the Services. If you choose this option, we may receive your name, email address, profile photograph, and unique authentication identifier. Please note that if you use this feature, third-party platforms providing the authentication service may be able to access your data, including name, email address, profile photograph, and unique authentication identifier.
• IP address (we also may derive your approximate location from your IP address)
• Sensitive personal information, such as:
  • Voice recordings
• Usage data, such as:
  • Associated performance data (such as crash data)
  • Clickstream data, records of activities performed on our Services, and associated performance data
  • Device details about the computer or mobile device(s) you use to access our Services, such as device model, operating system, browser type, language settings, and internet service provider
• Records of communications with you, such as receiving and responding to your online questions or product feedback, for example if you provide a user rating of AI tutor responses

We collect these types of information when you use our Services, such as when you visit our Website or download our Mobile App. We also may receive payment information from other sources, such as third-party service providers. Additionally, we may receive aggregated traffic and usage insights from analytics providers.

2. How Do We Use Your Information?

We collect and use your information for a number of business purposes, such as:

• To provide you with the Services and fulfill your requests;
  • such as to maintain, operate, respond to your inquiries and fulfill your requests; diagnose, repair, and track service and quality issues; authenticate users of our Services; and send administrative information to you, such as changes to our terms, conditions, and policies. This processing is based on the performance of your contract. If you choose not to provide certain data, the quality and functionalities of the Services we provide to you may be impacted.
  • such as to improve the Services and develop new features, functionalities, and services, including but not limited to develop, train, test and improve artificial intelligence models, algorithms and language-learning services. This data may include your text prompts, chat messages, voice and audio recordings, corrections and feedback, and related usage logs and metadata. This processing is based on our legitimate interests and/or consent.
  • such as to install and configure changes and updates to the Services. This processing is based on the protection of your or another person's vital interests.
• To provide you with a personalized experience;
  • such as to understand your interests and preferences in order to personalize our interactions with you. This processing is based on our legitimate interests.
  • such as to provide you with content and offers tailored to your interests. This processing is based on your consent, if you are located in the EU.
• For our own internal business purposes, such as to improve our existing Services and design new services; evaluate the usage and performance of our Services; analyze usage trends; and generate de-identified or aggregated data, which we may use and disclose for any purpose. This processing is based on our legitimate interests.
• For legal, safety or security reasons;
  • such as to comply with legal requirements. This processing is based on compliance with a legal obligation.
  • such as to protect the safety, property or rights of Lyrin AI, customers, or others; and prevent and detect fraud or misuse of the Services. This processing is based on protection of your or another person's vital interests.
• For marketing, such as to send you marketing-related emails, consistent with your choices. This processing is based on your consent, if you are located in the EU.

Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal.

Where the processing activity is based on our legitimate interests, the interests we pursue are to facilitate and enable us to fulfill our internal business purposes, to improve, modify and market our products and services and to enhance user experience.

3. With Whom Do We Share Your Information?

We may share your information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

• With third-party service providers working on our behalf, to facilitate services they provide to us. These can include providers of services such as website hosting, data analysis, order fulfillment, fraud prevention, information technology, customer service, marketing delivery, AI model providers, speech-processing providers, and other services.
• With government authorities, law enforcement, or other third parties for legal, security or safety purposes, such as to comply with legal requirements; to enforce or apply our terms of service and other agreements; and to protect our rights and the property or safety of our users or third parties.
• With a third party in connection with a sale of business or assets, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

4. Your Choices

We offer you a number of choices with respect to our processing of your information:

• To opt-out of receiving promotional email messages from us, please click on the "Unsubscribe" link contained at the bottom of each email. Opting out of promotional email will not affect our ability to send you administrative or transactional messages.
• To exercise rights with respect to your personal information under applicable laws, please contact us in accordance with the "Contact Us" section below. In some countries and territories, data protection and consumer privacy laws provide individuals with rights in relation to personal information. For individuals in the UK, EEA or Switzerland, you may have the rights below in relation to the personal information processed by Lyrin. For individuals in other countries or jurisdictions, you may also have some or all of the rights below in relation to the personal information processed by Lyrin. Please note that these rights are not absolute, and in some circumstances may be balanced against other considerations, including the privacy rights of other individuals. You may request to submit the following requests, and we will respond to your request consistent with applicable law:
  • Access, correct, or delete your personal information;
  • Receive a copy of your personal information for purposes of transmitting it to another company;
  • Restrict, object to or opt out of certain processing of personal information, including the right to withdraw your previously given consent to our use of your personal information;
  • and/or lodge a complaint with the data protection or consumer privacy regulatory or authority.

Depending on your country of residence, you may have additional rights to those listed in this section.

To exercise the above rights, you have the option of sending your request to the email listed in the Contact Us section below. If you are not satisfied with how we process your personal information, please let us know and we will investigate your concern.

5. Third-Party Advertising

We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.

You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Statement, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.

6. Cookies and Other Tracking Technologies

Our Services also collects information via cookies, web beacons, pixels, tags or other tracking technologies, such as your IP address, the date and time you access our Services, the pages you have accessed while visiting the Services, and the Internet address from which you accessed the Services. Some cookies exist only during a single session, and some are persistent over multiple sessions over time. We use these technologies to remember user preferences, maximize the performance of our Services, provide you with offers that may be of interest to you, measure the effectiveness of our email campaigns and to personalize online content.

You may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired. Please refer to your browser's settings to learn more about how to manage cookies and the use of other tracking technologies. We do not currently respond to browser do-not-track signals.

7. Analytics

Our Services use third-party analytics tools such as Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. These analytics tools may also collect information regarding the use of other websites, apps and online resources. You can learn about Google Analytics by visiting www.google.com/policies/privacy/partners/ and you can exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

For individuals in the UK, EEA, and Switzerland, Lyrin uses Firebase for the collection of such data, anonymizing user data before sharing information regarding the use of other websites, apps and online resources.

8. Retention Period

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is necessary in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

9. Use of Services by Minors

The Services are not directed to individuals under the age of 13 and we do not knowingly collect personal information from individuals under the age of 13.

10. Third-Party Services

This Privacy Statement does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider.

11. Security

We seek to use reasonable organizational and technical measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your account or interaction with us is no longer secure, please contact us immediately in accordance with the "Contact Us" section below.

12. Cross-Border Data Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

Additional Information Regarding the EU

Your information may be transferred to a country outside of the EU that is not recognized by the European Commission as providing an adequate level of data protection according to EU standards (the full list of these countries is available here). For transfers from the EU to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your personal information. You may obtain a copy of these measures by contacting us in accordance with the "Contact Us" section below.

13. Changes to this Privacy Statement

From time to time, we may update this Privacy Statement by updating this page and by displaying the effective date of the last update at the top of the page. We encourage you periodically to check this page to learn about the information we collect, use, and share.

14. Contact Us

Additional Information Regarding the EU

You have the right to lodge a complaint with a supervisory authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at https://ec.europa.eu/newsroom/article29/items/612080.

Additional Information Regarding the UK

If you live or work in the United Kingdom, you may complain to the Information Commissioner's Office using this link.